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Quality in a service or
product is not what you put into it. It is what the client or customer
gets out of it.
PETER DRUCKER
Do what you do so
well that they will want to see it again and bring their friends.
WALT DISNEY
If we don’t take
care of our customers, someone else will.
UNKNOWN
Our life is
frittered away by detail. Simplify, simplify!
HENRY DAVID THOREAU
If you make
customers unhappy in the physical world, they might each tell 6
friends. If you make customers unhappy on the Internet,
they can each tell 6,000 friends.
JEFF BEZOS
Customers
don’t expect you to be perfect.
They do expect you to fix things when they go wrong.
DONALD PORTER
Give trust, and
you'll get it double in return
KEES KAMIES
is what we do for others.
LEWIS CAROL
The goal as a
company is to have customer service that is
not just the best, but legendary.
SAM WALTON
The longer you wait,
the harder it is to produce
outstanding customer service.
WILLIAM H. DAVIDOW
Service wins the game.
TONY ALESSANDRA
Our greatest asset
is the customer! Treat each customer as if they are the only one!
LAURICE LEITAO
People expect good
service but few are willing to give it.
ROBERT GATELY
Well done is better
than well said.
BENJAMIN FRANKLIN
To my customer.
I may not have the answer, but I’ll find it.
I may not have the time, but I’ll make it.
UNKNOWN
Here is a simple but
powerful rule - always give people
more than what they expect to get.
NELSON BOSWELL
In business you get
what you want by giving other people what they want.
ALICE MACDOUGALL
You’ll
never have a product or price advantage again. They can be easily
duplicated, but a strong customer service culture can’t be
copied.
JERRY FRITZ
Although your customers
won’t love you if you give bad service, your competitors will.
Kate ZABRISKIE